Why doesn’t anyone understand that I have a serious skin condition? Can anyone pleas give me advice?

I'm a guy and for the last 2 years, I have been trying to find a cure for my skin. The skin on my face is sort pigmented (if thats how you say it), what I mean by that is it's pinkish dark purplish and makes me look weird. The reason why my face is like that is because junior and senior i was getting severe acne all over my face and i was paranoid over it. I had a lot of scars from it. Now I don't, which I am happy about but, at the time i had dryed skin with really really red blothes on my forehead, both cheeks, and chin which made me look very sick and I was sick and tired of looking at myself in the mirror everyday with pimples all over my nose, forehead, cheeks, and chin. I hated it, and i would buy acne products every week to try which non of them worked. So, one day i bought this one organic liquid soap and it said its good for acne and scars and leaves skin feeling soft. So I tryed it and i washed my face 3 times with the soap and after that my face turned a different color. It scared me because my face was literally pinkish, purplish and i thought it was gonna be the end of my life. I didn't want to go out in public or school. I was shocked at what happened. So to this day i use this shampoo which basically changes or evens out my skin to a palish toned color and it is sad but i have no choice but to deal with it now. I'm sorry, i had no idea the soap was going to do that to my face for life. My parents won't take me to see a skin doctor because they laugh at me and say there's nothing wrong with your face when truly there is and no one even cares enough to help me. I have to help and take care of myself till this day. I tell my mom to buy certain things i need and she says why, i say because i just need it. They will never understand because they are perfect and me suffering from terrible condition that i try to fix. I have tried tea to help my skin but doesn't do much for me. I guess I'll just live with it and they ask me why am I always depressed well this one of those reasons. It is a severe condition because nobody in my family even bothers to talk to me anymore since i have gotten it except my mom and dad but they don't care and my brother always wonders why my skin is like that. Well right now I have no job or money and no one is willing to just send me to see the skin doctor just to be on the safe side.